Privacy Policy

Last updated: 02 March 2026

This Privacy Policy explains how HealthySafar (“Company”, “We”, “Us”, “Our”) collects, uses, stores and protects your information when you access or use our website, mobile site, applications and related services (collectively, the “Platform”).

1. Who this Policy applies to

This Policy applies to:

  • Visitors browsing the Platform;
  • Users creating an account with HealthySafar;
  • Customers placing salad/food orders;
  • Customers purchasing or using subscriptions or wellness plans;
  • Individuals contacting us via forms, email, phone, WhatsApp or social media linked to HealthySafar.

If you use the Platform on behalf of someone else, you confirm that you have their consent to share their information with us.

2. Information we collect

We collect only such information as is reasonably necessary for providing our services.

2.1 Information you provide directly
  • Name, mobile number, email address, password;
  • Delivery address and contact details;
  • Order details, subscription plan details and preferences;
  • Dietary preferences, food choices, allergies or wellness goals (only if you choose to share, for personalisation);
  • Messages you send us, feedback, complaints, support requests.
2.2 Payment information

Payments are processed through secure third-party payment gateways. We do not store your full card number, CVV, UPI PIN, net banking password or similar sensitive credentials. We may receive limited payment details such as transaction ID, payment method type and status for reconciliation and support.

2.3 Information collected automatically

When you use the Platform, we may automatically collect:

  • Device and browser information;
  • IP address and general location;
  • Pages viewed, time spent, clicks and actions on the Platform;
  • Technical identifiers such as cookies or session IDs.

This helps us improve security, performance and user experience.

3. Your consent and legal basis

By creating an account, placing an order, purchasing a subscription, submitting a form, or using the Platform, you:

  • Give your consent for us to collect and process your information as described in this Policy; and
  • Confirm that the information shared by you is correct and belongs to you.

We may process your information based on:

  • Your consent;
  • Performance of a contract (e.g. to deliver your order or subscription);
  • Compliance with legal obligations;
  • Our legitimate interests such as fraud prevention, security, service improvement and customer support.

You may withdraw consent for non-essential uses (such as marketing) at any time, subject to legal and contractual requirements.

4. How we use your information

We use your information in a responsible and limited manner for the following purposes:

  • To create and manage your HealthySafar account;
  • To process, prepare and deliver your salad/food orders;
  • To manage your subscriptions, renewals and benefits;
  • To personalise plans, offers and recommendations based on your choices and, if shared, your dietary preferences;
  • To send order status, delivery updates, account alerts and important service-related communication;
  • To respond to your queries, feedback and complaints;
  • To process payments securely and prevent fraud or misuse;
  • To improve our Platform, services and user experience through analytics (where possible in aggregated/de-identified form);
  • To comply with applicable laws, taxation, regulatory and audit requirements;
  • With your consent, to send you offers, updates and promotional communication (which you may opt out of).

We do not sell your personal data.

5. Cookies and similar technologies

We use cookies and similar technologies to:

  • Keep you logged in securely;
  • Remember your cart and preferences;
  • Understand how the Platform is used;
  • Improve speed, security and experience.

You may control cookies through your browser settings. Some features may not function properly if certain cookies are disabled.

6. When we share your information

We share your information only on a need-to-know basis and with appropriate safeguards.

6.1 Service providers

We may share limited information with trusted third parties who help us operate the Platform and provide services, such as:

  • Payment gateways;
  • Hosting and cloud service providers;
  • SMS/Email/WhatsApp gateways;
  • Delivery or logistics partners;
  • Technical support and analytics service providers.

They are required to use your data only to provide services to HealthySafar and to maintain confidentiality and security.

6.2 Legal and regulatory

We may disclose information if required:

  • By law, court order, government authority or law enforcement;
  • To protect our rights, safety, property or that of our users or the public;
  • To detect and prevent fraud, misuse or security incidents.
6.3 Business transfers

If HealthySafar undergoes a merger, acquisition, restructuring or similar event, user information may form part of the transferred assets, subject to continued protection consistent with this Policy.

We do not sell or rent your personal information for third-party marketing.

7. Data storage and retention

  • Your data may be stored on secure servers located in India or in other jurisdictions with appropriate protections.
  • We retain your information only for as long as necessary for providing services, maintaining your account, resolving disputes and meeting legal, regulatory, taxation and audit requirements.
  • Certain transaction and log records may be retained for a legally mandated period even if you request deletion.

8. How we protect your information

We take reasonable technical and organisational measures to protect your information, including:

  • Encryption in transit (such as HTTPS) where applicable;
  • Strict access control on a need-to-know basis;
  • Secure payment processing through compliant gateways;
  • Internal policies on handling and confidentiality.

However, no system is completely risk-free. You are advised to keep your password confidential, avoid sharing OTPs or payment details, and log out after use on shared devices.

9. Children’s data

Our services are intended for individuals 18 years or older. If you are under 18, you should use the Platform only with the consent and supervision of a parent or legal guardian. If we learn that we have collected personal information of a child without appropriate consent, we will take steps to delete it.

10. Your rights and choices

Subject to applicable law, you may:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete details;
  • Request deletion of certain information, subject to legal retention requirements;
  • Opt out of marketing communications at any time;
  • Limit or withdraw consent for certain non-essential uses.

To exercise these rights, you can contact us via the details below. We may need to verify your identity before acting on your request.

11. Third-party sites and integrations

The Platform may include links or integrations to third-party websites, apps or services (such as payment gateways, social media pages or delivery partners). Their privacy practices are independent of ours. We encourage you to review their privacy policies. We are not responsible for how they handle your information.

12. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and the rules thereunder, the details of our Grievance Officer are:

Grievance Officer
HealthySafar
Email: support@healthysafar.com
Phone/WhatsApp: 9853298534
Address: Chhatrapati Sambhajinagar (Aurangabad), Maharashtra, India.

If you have any questions, concerns or complaints regarding this Policy or our data practices, please contact the Grievance Officer. We will aim to respond within a reasonable time.

13. Changes to this Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology or our services. When we do so, we will update the “Last updated” date at the top. Your continued use of the Platform after any update will be treated as your acceptance of the revised Policy, so we encourage you to review it periodically.