Refund Policy

Last updated: 15 January 2026

At HealthySafar, we prepare salads, juices and other food items fresh for every order. Due to the perishable nature of our products and strict hygiene standards, our refund policy is carefully designed to maintain safety and fairness.

1. Scope

This Refund Policy applies to payments made for:

  • Food Orders (salads, juices, fruit boxes and other perishable products);
  • Subscriptions / Memberships and wellness plans;
  • Non-food products / services (if offered by HealthySafar).

2. Strict No-Refund for Food Orders

Once a food order is placed and payment is successfully processed, it is non-cancellable, non-refundable and non-returnable, except in limited cases mentioned below.

Refunds will NOT be provided for reasons including (but not limited to):

  • Change of mind after placing the order;
  • Wrong item/variant/quantity selected by you;
  • Taste, flavour or personal preference;
  • Perceived portion size or presentation;
  • Delivery delays caused by traffic, weather, security checks or other reasons beyond our reasonable control.

3. Customer Unavailability

  • If you are unreachable or unavailable at the time of delivery;
  • If the address provided is incorrect or incomplete; or
  • If no one is available to accept the order at the location,

the order may be marked as Delivered. In such cases, no refund, no free replacement, and no re-delivery will be provided due to the perishable nature of the items.

4. Allergies, Health & Dietary Preferences

It is your responsibility to review ingredients and ensure that the product is suitable for your dietary needs, medical conditions, allergies, religious or personal preferences. HealthySafar will not be liable for:

  • Adverse reactions due to undisclosed allergies or medical conditions;
  • Issues arising from failure to read or understand product descriptions;
  • Improper storage, handling or consumption after delivery.

No refund will be issued on these grounds.

5. Wrong, Spoiled or Damaged Food – Limited Goodwill Remedy

In rare situations where:

  • A completely wrong item is delivered; or
  • The product is clearly spoiled, fully contaminated, or unsafe at the time of delivery,

you must:

  • Inform us immediately and within 1 hour of the recorded delivery time; and
  • Provide clear photo/video evidence of the packaging, product and order details.

Upon verification, and purely at the sole discretion of HealthySafar, we may:

  • Arrange a free replacement; or
  • Issue non-cash store credit / coupon for future use.

No cash/bank refund is guaranteed. This is a goodwill gesture and shall not be treated as an admission of liability or a continuing obligation.

6. Subscriptions / Memberships

6.1 Non-Refundable after Activation

Payments made for Subscriptions / Memberships become non-refundable and non-transferable once:

  • The plan is activated; or
  • Any benefit, login access, consultation, content access or associated service has started,

whichever is earlier.

6.2 Pre-Activation Cancellation (Limited Window)

If a subscription has been paid for but not yet activated and no services have been availed, you may request cancellation within 24 hours of successful payment. HealthySafar may, at its discretion, approve such cancellation and process a refund after deducting:

  • Actual payment gateway charges; and/or
  • Reasonable administrative costs.
6.3 Auto-Renewals
  • If you opt for auto-renewal, you are responsible for turning it off before the next billing date.
  • Amounts charged for already-processed renewals are non-refundable.
6.4 Trial / Discounted / Offer Plans

Any trial plan, limited-period discount, promotional bundle or introductory subscription is strictly non-refundable, unless specifically stated otherwise in the offer.

7. Non-Food Products / Services (if applicable)

If and when HealthySafar offers non-food physical products or independent services, refund/return requests will be considered only in the following cases:

  • Wrong item delivered;
  • Manufacturing defect;
  • Product received in transit-damaged condition.

Conditions:

  • You must raise a request within 24 hours of delivery;
  • You must provide clear photo/video evidence of the product and packaging;
  • Product must be unused and, where applicable, in original packaging.

Upon verification, HealthySafar may either send a replacement or process a refund to the original payment method. Products found used, altered, damaged due to customer mishandling or returned without required packaging will not be eligible.

8. Failed, Pending & Duplicate Transactions

If your account has been debited but:

  • No order/subscription is generated; or
  • You do not receive a confirmation,

please contact us with the transaction reference number, date/time and payment method. Once we receive confirmation from the bank/payment gateway:

  • The amount will either be adjusted against a valid order/subscription; or
  • Refunded to the original payment source.

Refund timeline: Typically 5–10 Working Days, subject to your bank/payment provider.

9. Mode of Refund

  • All approved refunds, wherever applicable, are made only to the original payment method (card, UPI, wallet, bank account, etc.).
  • No cash refunds or transfers to third-party accounts will be made.

10. How to Request a Refund / Support

To raise a refund or issue request, please share the following details:

  • Order ID / Subscription ID;
  • Registered mobile number and email address;
  • Issue description (and photo/video proof where applicable);
  • Payment reference number (if transaction-related).

Contact:

Email: support@healthysafar.com
Phone/WhatsApp: 9853298534
Timing: 9:00 AM – 7:00 PM (All days)